Refund & Cancellation Policy

Last updated: 25 May 2026 · Version 2.0

This policy explains how refunds, reversals, and cancellations work for services provided by Payzoplus Global Private Limited.

1. Scope

This policy covers (a) fees charged by Payzoplus for its services, (b) payment transactions facilitated through the Platform, and (c) recurring subscriptions. It must be read together with our Terms of Service.

2. Transaction reversals

Payment transactions are generally final once processed and settled to the recipient. As money movement is executed through banking partners and payment networks, Payzoplus cannot unilaterally reverse a successfully settled transaction. Where a recipient agrees to return funds, or a network chargeback/dispute is upheld, the amount will be returned through the original channel.

Always verify beneficiary details before confirming a transfer. Payzoplus is not responsible for losses arising from incorrect details provided by you (for example, a wrong account number or UPI ID).

3. Failed or declined transactions

If a transaction fails after your account is debited, the amount is auto-refunded to the source.
Domestic refunds typically reflect within 5–7 working days, subject to your bank/network.
Cross-border refunds may take longer depending on correspondent and beneficiary-bank timelines, and may be subject to foreign-exchange-rate differences and partner charges at the time of reversal.
Per RBI's Turn Around Time (TAT) framework, eligible delayed auto-reversals may attract compensation where applicable.

4. Service-fee refunds

Service fees (including transaction fees and FX margins) are earned once a transaction is executed and are generally non-refundable. Where a fee is charged in error, or a service is not rendered, we will refund the applicable fee after verification.

5. Subscription cancellation

You may cancel a subscription anytime from the dashboard under Settings → Billing.
You retain access until the end of the current billing cycle.
Subscription fees are not pro-rated for partial periods unless required by law.
One-time fees (for example, card issuance) are non-refundable once the service is delivered.

6. How to request a refund or raise a dispute

Raise fee-related disputes within 30 days of the charge by writing to billing@payzoplus.com with your transaction reference and details. We acknowledge within 2 working days and aim to resolve within 7 working days. For unresolved matters, escalate through our Grievance Redressal Policy.

7. Contact

Payzoplus Global Private Limited · billing@payzoplus.com · +91 98932 28615 · Deep Tower, 100/2, Keladevi Road, Vikas Nagar, Mishrilal Nagar, Ganga Nagar, Dewas, Madhya Pradesh 455001, India.